Privacy Policy

Introduction

Royal Fortune Casino Hotel ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or stay at our casino hotel.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

Information We Collect

We may collect several types of information from and about users of our services, including:

Personal Information

• Contact information (name, email address, postal address, telephone number)
• Date of birth (to verify legal age for gaming and alcohol consumption)
• Government-issued identification (for check-in purposes and regulatory requirements)
• Payment information (credit card details, billing information)
• Reservation details and preferences
• Loyalty program membership information
• Gaming history and preferences

Non-Personal Information

• Device and browser information
• IP address and browsing data
• Website usage statistics
• General location information

How We Use Your Information

We may use the information we collect for various purposes, including:

• To process reservations and provide requested services
• To create and maintain your account, including your loyalty program membership
• To personalize your experience at our casino hotel
• To process transactions and send related information
• To provide customer support and respond to inquiries
• To send promotional communications, if you have opted to receive them
• To improve our website, products, and services
• To comply with legal obligations and casino regulatory requirements
• To protect against fraudulent, unauthorized, or illegal activity

Information Sharing

We may share your personal information in the following circumstances:

• Service Providers: We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you.
• Business Partners: With your consent, we may share information with select business partners to offer products or services that may be of interest to you.
• Legal Requirements: We may disclose your information to comply with any court order, law, or legal process, including responding to any government or regulatory request.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes without your explicit consent.

Cookies & Tracking

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly
• Functional Cookies: Remember your preferences and settings
• Analytical Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Track your browsing habits to deliver targeted advertising

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

For more detailed information, please refer to our Cookie Policy.

Data Security

We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. These measures include internal reviews of our data collection, storage, and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to rectify or update your personal information
• The right to request deletion of your personal information
• The right to restrict or object to our processing of your personal information
• The right to data portability
• The right to withdraw consent at any time, where we rely on consent to process your information

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

Policy Updates

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Last Updated: January 15, 2025

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: