Responsible Gaming

Our Commitment to Responsible Gaming

At Royal Fortune Casino Hotel, we are committed to promoting responsible gaming practices and providing a safe, enjoyable environment for all our guests. We believe that gambling should always be approached as entertainment, not as a way to make money or solve financial problems.

Our responsible gaming program is designed to help prevent gambling-related problems and provide assistance to those who may need support. We are dedicated to:

• Promoting responsible gambling behavior
• Helping guests make informed choices about their gambling
• Providing information about the risks associated with gambling
• Supporting those who may develop gambling-related problems
• Protecting vulnerable individuals, including minors

Recognizing Problem Gambling

Problem gambling occurs when gambling behavior disrupts personal, family, or vocational pursuits. Here are some warning signs that may indicate a gambling problem:

If you recognize these signs in yourself or someone you know, we encourage you to seek help using the resources provided below.

Self-Help Strategies

If you're concerned about your gambling habits, consider these self-help strategies:

• Be honest with yourself about your gambling behavior
• Set strict time and money limits before you start gambling
• Only gamble with money you can afford to lose
• Never chase losses; accept them as the cost of entertainment
• Don't gamble when feeling depressed, upset, or under stress
• Balance gambling with other activities you enjoy
• Take regular breaks while gambling
• Don't view gambling as a way to make money
• Keep track of the time and money you spend gambling

Setting Limits

At Royal Fortune Casino Hotel, we offer several tools to help you manage your gambling:

Betting Limits

You can set daily, weekly, or monthly deposit limits on your player account. Once set, these limits cannot be increased without a cooling-off period.

Time Limits

You can set limits on the amount of time you spend gambling. Our casino staff can assist you with setting up reminders or alerts.

Loss Limits

Determine the maximum amount you're willing to lose before you start playing and stick to it.

Reality Checks

We provide periodic notifications about how long you've been playing and your net wins or losses.

To set up any of these limits, please speak with a member of our Responsible Gaming team or visit the Player Services desk.

Self-Exclusion Program

Our self-exclusion program allows guests to voluntarily ban themselves from our casino property. During the self-exclusion period, we will:

• Remove you from our marketing and promotional mailing lists
• Deny casino credit, check cashing privileges, and player club benefits
• Take reasonable steps to prevent you from entering the gaming area
• Work with third-party providers to exclude you from online gambling activities associated with our brand

Self-exclusion periods can range from 6 months to lifetime. To enroll in our self-exclusion program, please contact our Responsible Gaming team or visit the Player Services desk.

Support Resources

If you or someone you know needs help with a gambling problem, the following resources are available:

Protection of Minors

Royal Fortune Casino Hotel is committed to preventing underage gambling. All guests must be at least 21 years of age to enter the casino floor or participate in any gambling activities.

Our policies for protecting minors include:

• Strict ID verification at all casino entrances
• Regular security patrols throughout the casino floor
• Age verification technology for all gambling transactions
• Staff training to identify and prevent underage gambling
• Clear signage indicating age restrictions
• Designated family-friendly areas separate from gambling activities

We take violations of our underage gambling policy very seriously and will enforce all applicable laws and regulations.

Staff Training

All Royal Fortune Casino Hotel employees receive comprehensive training on responsible gaming practices. Our staff is trained to:

• Recognize signs of problem gambling
• Provide information about responsible gaming to guests
• Understand and enforce self-exclusion policies
• Direct guests to appropriate resources when needed
• Prevent underage gambling

Our dedicated Responsible Gaming team receives advanced training and serves as a resource for both staff and guests.

Contact Our Responsible Gaming Team

For more information about our responsible gaming initiatives or to speak with a member of our Responsible Gaming team, please contact us at: